Returns & Exchanges
We want you to love your Kosas products, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your skin-loving makeup routine is a perfect match for your beauty needs.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Select Items
Choose the specific products you wish to return or exchange and select the reason for your request to generate a prepaid shipping label.
Pack and Ship
Securely pack your items in the original packaging, attach the provided prepaid label, and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing