Frequently Asked Questions
Everything you need to know about clean makeup and your Kosas order.
Are Kosas products considered clean and non-toxic?
Yes, Kosas is committed to clean beauty. Our formulas are free from parabens, phthalates, sulfates, talc, and mineral oil, focusing instead on active botanical ingredients that benefit your skin.
How can I find my perfect shade of Revealer Concealer?
We offer a virtual Shade Finder Quiz and a 'Try It On' AR feature on our product pages. You can also email a selfie to our team for a personalized recommendation.
What is your return policy?
We want you to love your look. If you are not satisfied, we accept returns on gently used products within 30 days of purchase. Please note that original shipping fees are non-refundable.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary depending on the destination and are calculated at checkout.
Are Kosas products cruelty-free?
Absolutely. Kosas is Leaping Bunny certified, meaning we never test our products or ingredients on animals at any stage of production.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your Kosas account to view your order status and history.